Management & Consulting for the Self Storage Industry
Site Audits-One time or scheduled Monthly, Quarterly, Semi-annual, Annual. A full unit inventory and Tenant file review keeps the site on track and reduces the potential of problems later. Audits include a complete unit inventory, Tenant file review, property condition report, staff review, pricing and discounts review, past due, complimentary and discounted unit review. Report includes expense reduction =/or income increase opportunities when applicable.
Delinquent Tenant Management- The handling of a Tenant through the Lien Sale process can be tricky and is the greatest cause of self storage lawsuits. A bad sale can be a huge liability but a build up of past due units is not good either. To avoid unnecessary liability and loss of income on delinquent units you must have clear business practices. Make sure your staff is trained on the right way to process a delinquent Tenant through the sale procedure.
Staff Assessment and Training- Lime Tree will provide customized staff training based on your needs. This can be done by the day of hour either in person or by webinar. Popular topics include phone skills, offsite marketing, delinquent tenant management and handling rent increase objections.
Rent Rate Reviews – Is your information correct? We can help you verify your competitor rental rates and information then develop and help implement a plan to adjust Tenant rates. Has it been years or even never since you did a rent increase? Let us work with you to gently bring your Tenants and facility to today's rates.
Rental Office Software Conversions- We can assist with converting most any rental office software to SiteLink Web Edition and train your staff to ensure a smooth transition with minimal business disruption.